We have had our bed for 4 years now and it still feels like the first day. And even offer a service to come out and flip and fluff your bed twice a year, for free. The quality is so great that you never need to buy another bed again.
These beds are made with all natural "ingredients." So they don't harbor allergens like other beds. Linus found us custom sheets and had them shipped to our home. It turned out that standard sized sheets wouldn't fit our bed. One of the perks of Hastens is that you can choose a custom size bed.
Just recently I also met Andre who was another absolute pleasure to speak to. Linus and Anna took excellent care of us. We ended up not only buying a mattress, but we also threw in some pillows, a mattress cover, and a comforter. My wife and I walked in to Hastens for the first time and were treated with the utmost respect and service. I had to take the plunge.What was I waiting for? Long story short.I closed the deal and couldn't be happier!įirst things first.if any company needs to see an example of outstanding customer service, look no further than the management and administration of Hastens on Beverly Blvd. A great product, awesome manufacturer warranty and superior customer service. They do require a little maintenance every now and then but it goes a long ways. Unlike other Hastens stores I have been to, this location also has a customer service team to visit local customers every 3 or 4 months to make sure the bed is working great and to massage the bed. But every time I went in, they treated me as they would a new customer. I had probably come into the store a half a dozen times by now. He didn't want to sell me a bed unless I really experienced it and enjoyed it. The product sells itself!!! The owner even invited me to come over and take a nap for a few hours (towards closing time). The associates were more than helpful in answering any questions that I had and the only thing they really wanted from me was to lie down and take a nap for 10-15 minutes. A little bit about the actual experience.I felt very little pressure to buy a bed. They even have their own parking lot which is rare in West Hollywood. The store is beautiful and staff super friendly. I never thought about beds as an investment until I came here. This isn't the high-end customer service you would expect from a high end store. At the end of the day I'm still waiting on my mattress and I was treated with a bad attitude by all of the staff who didn't take any responsibility for their mistake. Then another phone call- the mattress is scheduled to be picked up but still no idea when my mattress that was ordered three months ago and had scheduled for delivery today would be arriving as they can't swap them on the same day. After a number of calls back and forth it was decided that the incorrect mattress would be picked up and the correct delivered at the same time. When I asked about when I can expect mine (as it was scheduled for today) the response I received was, "I don't know".
Rather than the concern of making sure i had the mattress that I had ordered three months ago the issues was the incorrect mattress and soon soon they could pick it up. Immediately contacting the company, who were confused, I was treated as though it was an error on my behalf. After everything was in the apartment and the movers had left I realized that the mattress that was delivered was not what I had ordered. I made sure to accommodate this and did everything I could to make things run smoothing including co-ordinating alternate elevator use with the delivery. That date came and they tried to deliver well before the delivery window. After communicating with the team and having the date changed multiple time (by them) we settled on a date and time. I ordered a very high end mattress in which I have waited three months to receive.
I ventured to the SoHo location where the salespeople were much friendlier. After being discouraged by an unpleasant salesperson at the Upper East Side location.
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